Privacy Policy for Sollingo
Last Updated: February 14, 2026 Effective Date: February 14, 2026
1. Introduction
Sollingo (“we”, “our”, “us”, “the Service”) is a family language-learning web application provided by Bright Softwares. This Privacy Policy explains how we collect, use, and protect information for the account holder (“you”) and, where a family account links a child, for that child. BY USING THIS SERVICE, YOU ACCEPT ALL TERMS.
2. Acceptance and Agreement
By using Sollingo, you:
- Accept this Privacy Policy in its entirety
- Acknowledge you have read and understood all terms
- Agree to comply with all applicable laws
- If you are a parent linking a child’s account, confirm you are that child’s parent or legal guardian and are consenting on their behalf per Section 8 below
3. Information Collection
3.1 Account Information (via Clerk)
Sign-in and identity are handled by our authentication provider, Clerk:
- Name and email address (or social sign-in identifier)
- Authentication tokens/sessions
We never see or store your password — Clerk handles authentication directly.
3.2 Learning and Progress Data
- Active course and course progress (unit/lesson completion)
- Hearts, XP, streaks, and quest progress
- Leaderboard ranking (visible to other Sollingo users by display name)
3.3 Family Data
- Parent-child account links you create
- Chores created, submitted, and approved
- TV Time balances and transaction history
- Virtual wallet balances
3.4 Payment Information (via Stripe)
- Subscription status (free / Pro) and billing period
- We do NOT store your card number, CVC, or full billing details — these are handled entirely by our payment processor, Stripe
3.5 Automatically Collected
- Basic technical logs (errors, request metadata) for debugging and reliability
- Aggregated, non-identifying usage statistics to improve the Service
3.6 We Do NOT Collect
- Payment card numbers (handled by Stripe)
- Passwords (handled by Clerk)
- Location data
- Content unrelated to the learning/family features described above
4. Data Usage and Purpose
We use data SOLELY to:
- Provide the language-learning, chore, TV Time, and leaderboard features
- Process subscription payments via Stripe
- Authenticate accounts via Clerk
- Show parents their linked children’s progress and pending chore approvals
- Debug technical issues and improve the Service
We explicitly DO NOT:
- Sell, rent, or trade your or your child’s data
- Share data with advertisers
- Use data for marketing outside of Sollingo itself
- Mine data for AI training
5. Data Storage and Security
5.1 Storage
- Account credentials and authentication: Clerk
- Payment and subscription data: Stripe
- Learning progress, chores, TV Time, and family-link data: our application database (PostgreSQL, hosted on Neon)
5.2 Security Measures
- OAuth/session-based authentication via Clerk
- Encrypted data transmission (HTTPS/TLS)
- Payment processing PCI-compliant via Stripe (we never touch raw card data)
- Access to production data limited to what’s needed to operate the Service
5.3 Data Retention
- Account and progress data: retained while your account is active
- Deleted accounts: data removed within 30 days of deletion, except where retention is required by law (e.g. payment records)
6. Data Sharing and Third Parties
6.1 Service Providers
We share the minimum data necessary with:
- Clerk (authentication)
- Stripe (payment processing)
- Neon (database hosting)
- Netlify (application hosting)
Each of these providers processes data under their own privacy policy and only for the purpose of providing their service to us.
6.2 No Other Sharing
We do NOT share data with advertisers, data brokers, or any other third party beyond the service providers listed above.
6.3 Legal Requirements
We may disclose data only if required by valid legal process, to prevent imminent harm, or to enforce our Terms of Service.
7. Your Rights (GDPR / CCPA Compliant)
You have the right to:
- Access: Request a copy of the data we hold about you or your linked child
- Correct: Update inaccurate account information from your Sollingo settings
- Delete: Request deletion of your account and associated data
- Export: Request a copy of your progress data
- Object / Restrict: Object to certain processing
To exercise these rights: Email us at [email protected]. We respond within 30 days.
8. Children’s Privacy (COPPA)
Sollingo is designed to be used by children under parental supervision, as part of a family account structure:
- A child’s Sollingo account must be created and linked by a parent or legal guardian through the Parent Dashboard
- We collect only the learning/progress data described in Section 3 for a child’s account — no advertising, no behavioral profiling, no data sale
- Parents can review, request export of, or request deletion of their child’s data at any time by contacting [email protected]
- We do not knowingly allow a child to create an unlinked, unsupervised account. If we learn a child has created an account without parental involvement, we will work with the account holder to link it to a parent or delete it
- Parents: you can restrict or remove your child’s access at any time by unlinking or deleting their account from the Parent Dashboard
9. International Data Transfers
Our service providers (Clerk, Stripe, Neon, Netlify) may process data in the United States and other jurisdictions. Each maintains appropriate safeguards for international data transfers (e.g. Standard Contractual Clauses where applicable).
10. Cookies and Tracking
Sollingo uses:
- Essential session cookies (via Clerk) required to keep you signed in
- No advertising cookies, no third-party tracking pixels, no ad-network fingerprinting
11. Data Breach Notification
If a data breach affecting your data occurs, we will notify affected users within 72 hours of discovery, describing what was affected and the steps taken to secure it.
12. Changes to Privacy Policy
We may update this policy. The “Last Updated” date will change, and significant changes will be communicated via email or an in-app notice. Continued use after a change constitutes acceptance.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, the Service is provided “AS IS” without warranties of any kind, and our liability is limited as described in the Terms of Service.
14. Governing Law and Disputes
This Privacy Policy is governed by French law. Disputes are subject to the dispute resolution terms in our Terms of Service.
15. Compliance
Sollingo aims to comply with:
- GDPR (EU General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- COPPA (Children’s Online Privacy Protection Act), via the parental-linking model described in Section 8
16. Contact Information
Data Protection Contact: Bright Softwares Email: [email protected] Response Time: Within 30 days
