Notiwise Troubleshooting Guide

Notiwise Documentation

Quick Start

Getting Started

Features

Installation

Troubleshooting

What’s New

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Troubleshooting Guide

Common issues and step-by-step solutions to get Not iwise working perfectly.

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Table of Contents

1. Priority Tags Not Being Recognized
2. Reminders Not Appearing
3. Addon Not Loading
4. Settings Not Saving
5. Statistics Not Updating
6. Edge Cases & Special Situations
7. Getting Help

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1. Priority Tags Not Being Recognized

Problem: You added a priority tag to your event, but Notiwise didn’t process it.

Diagnostic Flowchart

Solutions

Solution 1: Check Tag Placement

Problem: Tag is in the wrong location

Fix:

• Tags must be at the start of the title: @@Important Meeting
• Or at the end: Important Meeting @@
• Or in the description (if you enabled “Check Description”)

❌ Wrong:

• Important @@ Meeting (tag in middle)
• Meeting @@extra text (tag followed by text)

✅ Correct:

• @@Important Meeting
• Important Meeting @@
• Description: Meeting notes @@

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Solution 2: Verify Tag Matches Settings

Problem: Tag doesn’t match your configured tags

Fix:

1. Open Notiwise settings
2. Check Step 2 (Priority Tags)
3. Verify you’re using the exact tag shown
4. Tags are case-sensitive: @@ ≠ @@

Example: If you configured *** but used @@, Notiwise won’t recognize it.

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Solution 3: Ensure Calendar is Selected

Problem: Event’s calendar isn’t monitored

Fix:

1. Open Notiwise settings
2. Go to Step 1 (Calendar Selection)
3. Check the box next to the calendar containing your event
4. Click “Save Configuration”

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Solution 4: Check Event is in Future

Problem: Event is in the past

Notiwise only processes future events (within the next 6 months). Past events are ignored.

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Solution 5: Manual Processing

Problem: Waiting for automatic daily processing

Fix:

1. Open Notiwise dashboard or onboarding
2. Click “Process Events Now”
3. All tagged events will be processed immediately
4. Check your event - reminders should appear!

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2. Reminders Not Appearing

Problem: Notiwise processed your event (tag was removed) but reminders weren’t added.

Diagnostic Flowchart

Solutions

Solution 1: Verify Event is Within 6 Months

Problem: Event is too far in the future

Notiwise processes events within the next 6 months only.

Fix: Events more than 6 months away will be processed automatically as they get closer.

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Solution 2: Check Google Calendar Reminder Limit

Problem: Google Calendar has a maximum number of reminders per event

Fix:

1. Open the event in Google Calendar
2. Scroll to “Notifications” section
3. If you see many manual reminders, remove some
4. Process the event again with Notiwise

Google’s limit: Typically 5-10 reminders per event (varies by account type)

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Solution 3: Verify Edit Permissions

Problem: You don’t have permission to modify the event

Fix:

• If the event is on someone else’s calendar, you need edit access
• Ask the calendar owner to share with “Make changes to events” permission
• Or, if it’s a shared calendar, check your permission level

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##3. Addon Not Loading

Problem: The Notiwise interface doesn’t appear or won’t load.

Diagnostic Flowchart

Solutions

Solution 1: Complete Installation

Problem: Installation never completed

Fix: Visit the Installation Guide and follow all steps.

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Solution 2: Refresh Your Browser

Problem: Page needs refresh

Fix:

• Press Ctrl+R (Windows/Linux) or Cmd+R (Mac)
• Or click the refresh button
• Close and reopen Google Calendar

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Solution 3: Try Different Browser

Problem: Browser compatibility issue

Fix:

• Recommended browsers: Chrome, Firefox, Edge
• Avoid: Very old browser versions, Internet Explorer
• Try Chrome if having issues with another browser

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Solution 4: Disable Browser Extensions

Problem: Extension conflict

Fix:

1. Try opening in incognito/private mode (extensions are usually disabled)
2. If it works in incognito, a browser extension is interfering
3. Disable extensions one by one to find the culprit

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Solution 5: Clear Cache and Cookies

Problem: Corrupted cache

Fix:

1. Clear browser cache and cookies
2. Logout of Google account
3. Log back in
4. Visit Notiwise installation link again

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4. Settings Not Saving

Problem: Changes to settings aren’t being saved.

Diagnostic Flowchart

Solutions

Solution 1: Click Save Button

Problem: Changes not saved

Fix:

• After changing settings, always click “Save Configuration”
• For onboarding, click “Save All Settings” at the end
• Look for success confirmation message

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Solution 2: Check for Error Messages

Problem: Save operation failed

Fix:

• Read any error messages carefully
• Common errors:
  • “Invalid time format” → Use 24-hour format (e.g., 08:00 not 8:00am)
  • “No calendars selected” → Select at least one calendar
  • “Duplicate tags” → Each tag must be unique

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Solution 3: Verify Permissions

Problem: Lost script storage permission

Fix:

1. Go to myaccount.google.com
2. Navigate to Security → Third-party apps
3. Find “Notiwise”
4. Ensure permissions include “Script storage”
5. If not, re-authorize the app

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5. Statistics Not Updating (NEW v2.1.0)

Problem: Dashboard statistics aren’t updating or show incorrect numbers.

Solutions

Solution 1: Process Events to Update Stats

Problem: Statistics update after event processing

Fix:

1. Click “Process Events Now” in dashboard
2. Statistics refresh after processing completes
3. Lifetime stats accumulate over time

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Solution 2: Clear and Rebuild Statistics

Problem: Statistics are corrupted

Fix:

1. Open Notiwise settings
2. Look for “Clear All Settings” option
3. Warning: This resets all statistics
4. Reconfigure settings
5. Process events to rebuild statistics

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Edge Cases & Special Situations

Edge Case 1: Tags in URLs

Problem: You have # or # in URLs and Notiwise is confused

Solution:

• Notiwise uses word boundary detection
• # in example.com#section is NOT recognized as a tag
• # at end like Meeting # IS recognized as a tag
• Tags must be standalone or at word boundaries

Examples:

• ✅ Meeting # (recognized)
• ✅ # Meeting (recognized)
• ❌ example.com#inbox (NOT recognized)
• ❌ Great! Meeting (exclamation is NOT ! tag)

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Edge Case 2: All-Day Events

Problem: All-day events and reminder times

Solution:

• Notiwise works with all-day events!
• Reminders are set at configured times (morning, midday, afternoon)
• Example: Morning reminder = 7:30 AM on the reminder day

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Edge Case 3: Multi-Day Events

Problem: Events spanning multiple days

Solution:

• Notiwise processes multi-day events normally
• Reminders are based on the start date of the event
• All reminders trigger before the event starts

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Edge Case 4: Recurring Events

Problem: Weekly/monthly recurring events

Solution:

• Tag the first occurrence with a priority tag
• Notiwise processes each recurrence independently
• Future occurrences inherit reminders
• Or tag individual occurrences for different priorities

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Edge Case 5: Events with Existing Reminders

Problem: Event already has manual reminders

Solution:

• Notiwise replaces existing reminders
• Manual reminders are removed, smart reminders added
• This ensures consistent reminder strategy

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Getting Help

Still Having Issues?

If you’ve tried the solutions above and still need help:

Email Support: [email protected]

Please include:

1. Description: What’s happening vs what you expected
2. Steps to reproduce: How can we recreate the issue?
3. Screenshots: Visual evidence helps!
4. Browser: Which browser and version?
5. Account type: Personal Gmail or Google Workspace?
6. Error messages: Any errors you see?

Response time: Within 2-3 business days

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Self-Help Resources

Before contacting support, try these resources:

• Quick Start Guide - 5-minute basics
• Getting Started Guide - Complete setup
• Features Documentation - How features work
• Installation Guide - Installation help

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Prevention Tips

Avoid Common Issues

✅ DO:

• Use consistent tag placement (always start of title OR always end)
• Save settings after making changes
• Process events manually after bulk changes
• Keep tags simple (default tags work great!)
• Test with one event before bulk tagging

❌ DON’T:

• Mix tag locations randomly (confuses you and Notiwise)
• Assume settings auto-save (always click Save!)
• Tag past events (Notiwise ignores them)
• Use tags that appear in normal text (avoid common words)
• Add multiple tags to one event (only first is processed)

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Still stuck? We’re here to help! Email [email protected]

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Google Calendar™ and Google Workspace™ are trademarks of Google LLC.

Version: Notiwise v2.1.0

Support: [email protected]

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