| Pilotflow by Zippy | Overview | Getting Started | FAQ |
Frequently Asked Questions
Data & Privacy
Does Pilotflow by Zippy read my email content? Only to match against the search queries you configure in your Action Packs. Email bodies are not stored or transmitted outside your Google account — the app runs entirely as a Google Apps Script, executing inside Google’s own infrastructure.
Do you have a database of my emails? No. There is no external database. We cannot access your account without the OAuth token you explicitly grant, and you can revoke that access at any time from myaccount.google.com/permissions.
Is the app open-source? Can I audit the code? The app is currently closed-source, so the code itself is not publicly viewable. That does not change the safety model, though: every data boundary is enforced by Google’s own OAuth 2.0 system, not by us — no external server ever receives your email.
Using Action Packs
Will it archive emails I want to keep? Each Action Pack only acts on emails that match its exact search query. Test the query in Gmail’s own search bar first — whatever matches there is what your Action Pack will act on.
Can I pause a rule without deleting it? Yes. Use the toggle switch next to any rule in the Manage All Rules view to enable or disable it without losing its configuration.
What happens if I miss an important email because of a rule?
If you’re using Delay Archive, matching emails stay visible in your inbox for the configured number of days before being archived — nothing disappears instantly. Archived emails are always findable by searching in:archive in Gmail.
How do I see what a run actually did? A brief summary appears in the app after every run. For the full detail, check “View Last Run Results” on the home screen — or, on the Pro plan, the full Google Sheets log.
I’m getting an authorization error — what do I do? Close the app, reopen it, and go through the authorization flow again. If it persists, contact support (see below) — this is one of the few issues that sometimes needs a manual reset on our end.
Plans & Limits
What’s the difference between Free and Pro? Free includes 3 Action Packs, 30 emails processed per day, a fixed 24-hour delayed-archive window, and a basic Sheets log. Pro removes the Action Pack and email-volume limits, adds a custom archive delay, email forwarding, webhook integration, full Sheets logging, and priority support. Full breakdown on the pricing section.
Can I cancel anytime? Yes — Pro is billed monthly with no lock-in; cancel whenever you like.
Why isn’t this on the Google Workspace Marketplace yet? Marketplace listing requires a formal OAuth verification review, which we’re preparing. Until it’s approved, you install directly — you’ll see an “unverified app” warning from Google, which means “Google hasn’t reviewed this developer yet,” not that anything is wrong with the app. Only invited users can install during this testing phase, and the same Google security model protects your data either way.
What is the “Beta / Cutting Edge” build?
A rolling development deployment that runs whatever’s newest on main, often ahead of the stable Free/Pro links. It’s genuinely a dev environment: features can be incomplete or change without notice, beta data is stored separately from your real Action Packs and may be reset, and there’s no support SLA on it. Use the stable Free or Pro links for anything you depend on day to day.
Support
Where do I report a bug or ask a question? Open an issue on GitHub — that’s our primary support channel, including for the beta build (mention “beta build” so we know which environment to check).
I’d rather not use GitHub — is there another way to reach you? Yes, email [email protected] for private inquiries.
Where are the full legal terms? See the Privacy Policy and Terms of Service.
Still stuck? Walk through the Getting Started guide step by step, or email [email protected].
