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WhatsApp bots

We use various solutions according to the customer usecase.

The Permit bot

For this customer, we needed to allow him to distribute permits through WhatsApp.

Here is a demoonstration.

Telegram bots

Most of our telegram bots are written using :

• Python
• Javascript

The telegram automatic poster bot

For this bot, the customer needs to have a bot that send posts at a scheduled date. We developed it using python.

Features

• Create a post
• Schedule it and let the system post it for you at the scheduled date.

Introduction

In the digital era, messaging platforms have become increasingly popular, and Telegram is one of the most widely used platforms. Telegram bots are a great way to automate tasks, provide services, and improve user engagement. In this blog post, we will explore how we built a Telegram bot for a client to improve their customer service and streamline their business operations.

Customer Context

Our client was a small business that sells products online. They were struggling to handle a high volume of customer queries on their website and social media channels, which were affecting their customer satisfaction ratings. They were looking for a solution that would help them manage their customer service more efficiently and effectively.

Challenge Faced

Our challenge was to build a Telegram bot that could automate customer service queries and improve the customer experience. We needed to understand the client’s business processes and customer needs to design a bot that could provide relevant and useful information to customers.

How We Overcame It

To overcome this challenge, we followed a four-step process:

1. Requirement Gathering

We started by understanding the client’s business processes and customer needs. We conducted a thorough analysis of the client’s existing customer service channels to identify the most common queries and concerns.

2. Bot Design

Based on our analysis, we designed a bot that could handle the most common customer queries and concerns. We also included features such as order tracking, product information, and customer feedback.

3. Bot Development

Once we had the bot design, we developed the bot using the Telegram Bot API. We integrated the bot with the client’s website and social media channels to ensure a seamless user experience.

4. Testing and Deployment

After developing the bot, we thoroughly tested it to ensure it could handle various scenarios and user inputs. Once we were satisfied with the bot’s performance, we deployed it on the client’s website and social media channels.

Benefit for the Customer

Our Telegram bot provided the following benefits to the customer:

1. Improved Customer Service

The bot helped the client to manage their customer service more efficiently and effectively. It reduced the workload on their customer service team and enabled them to provide faster and more accurate responses to customer queries.

2. Increased Customer Engagement

The bot provided customers with relevant and useful information, which increased their engagement with the client’s business. It also enabled customers to provide feedback, which helped the client to improve their products and services.

3. Streamlined Business Operations

The bot helped the client to streamline their business operations by automating repetitive tasks and providing insights into customer needs and preferences.

Conclusion

In conclusion, building a Telegram bot can be an effective way to automate customer service queries, improve the customer experience, and streamline business operations. By following a structured approach to bot design and development, businesses can achieve their objectives and improve their bottom line.